Before you pay
Contact us to confirm the scope, timeframe, payment schedule and cancellation conditions for your project. An enquiry alone does not require payment.
Requesting a cancellation or refund
Email contact@dgltrichada.com with your name, the plan or service, payment reference if applicable, and the reason for your request. Please do not send full card numbers or passwords.
How requests are reviewed
We review the terms agreed before purchase, the timing of your request, work already performed, deliverables provided and any mandatory rights that apply. Any approved amount and the next steps are confirmed with you in writing.
Service concerns
If a deliverable does not match the agreed scope, tell us what is missing or incorrect so we can review the issue and discuss an appropriate resolution.
Refund processing
An approved refund is normally returned through the original payment method where available. The time it takes to appear can depend on the payment provider and your bank. We confirm any relevant processing details when the refund is arranged.
Your rights
This policy does not limit cancellation, refund or other rights that cannot be excluded under applicable law.
1200 Diamond Cir, Unit H, Lafayette, CO 80026, United States
contact@dgltrichada.com